Continual Improvement

We Know What's Missing...

Developing Productive Habits
: Every company has a system that it uses to manage events and people even when it is the "no-system" system. The purpose of a system, formal or informal, is to establish strategies that consistently meet the demands of a company's market.

"Market-Driven" is a term that should be extended to every aspect of a company's operating systems. Why? Because increasing or holding marketshare is impossible otherwise. The time between order placement and order delivery is now so short that many employee management strategies are obsolete.

Timely Communication:
In this day and age, "Market-Driven is synonymous with timely communication. "Market-Driven" now means always servicing your customers to the very best of your ability, and obtaining immediate feedback as to the quality of the service provided. Closing the loop with immediate feedback is vital at every level of a market-driven company. Timely delivery of critical information is, in itself, a vital internal service. A common mistake in many organizations is poor, incomplete, or late flow of critical information. Assumptions that "others need to know very little" are not only unfounded, but costly.

Profitable Action: Communication is essential for assuring profitable action through timely response. The ability to communicate is vital for people to succeed individually and collectively. The integrity of a system comes from its reliability. Any business management system, aside from the logic it uses to manage or plan events, must be a system that builds trust. A business management system is a communication system for people. People must believe in and use the system if it is to be a profitable tool.

Without good, clear, effective, and timely communication as to the demands of the marketplace, and the ability of any one of the business entities in a company to respond, a company can only
hope for good luck, patient customers, and understanding employees.

Focus On What Matters: MCTS
provides the "missing link" that has been overlooked in many Continuous Improvement systems or programs. We call this "missing link" Employee Self-Management. We quickly get people to focus on what matters by implementing workable accountability systems and performance measures that address results, not allowing employees to slip what we call "blame-games".

We help teams re-vision and re-align the collective habits of the team and the individual habits of it's members. Full employee participation and creative involvement must include shared-vision, self-empowerment and a depth of responsible action at every level of your company.

MCTS
guides you through the development of "peopleware" management systems to facilitate achievement of your company's strategic directives. "Peopleware" is a term we use to describe the skills needed to successfully integrate information technology into the human work environment.

"Peopleware" is a much neglected but crucial factor for success in business today. Business now has access to the finest hardware, software, and technical support ever developed, yet due to "peopleware" problems, these technologically advanced systems often deliver less than optimal results.

We Introduce New Systems: There are many tools now available that can be used as objective planning/reporting systems that take the discussion of "Best" out of the old opinion-based observation method and established clear objective measures. For this change to clear objective measures to be realized, everyone must be willing to re-evaluate their views on what is "best" for the company.

Properly structured work relationships will greatly reduce employee turnover. The chance for individual success and therefore company or team success is greatly increased by the advantages of clear objective measures.

By re-designing your company's internal system of operations, the groundwork will be in place for what comes next. Again, for this ground work to be of use, there must be shared vision and agreement as to what the system is, how it works, and who is responsible for each action.

Whenever and wherever the employee can be actively engaged, in stages of design as well as implementation, the result will be greater commitment to the new system. This will mean smoother transitions, less unproductive "down-time" and more employee participation guaranteeing full integration and utilization of new systems.

Tell us what you need...
We want to know how to serve you better. Through the development of additional eBooks, Video Downloads, and Direct Interactive Problem Solving Methods, we hope to do just that. But to do this we need information from you! Fill out our survey or send us an email so we can get directly involved in what you need & how best to provide answers:
 

 

 

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1.866.ASK.MCTS
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P.O. Box 4413, Boulder, CO 80306



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