Go to Our Home Page...
ISO
ISO
   

Next Page...Next

 
About MCTS...
ERP Implementation...
Process Design, Reengineering...
Profit-Ability and Empowerment...
ISO Compliant Documentation Strategies...
Employee Self-Management...
Strategic Performance Measures...
Video Downloads...
Team Development and Training...

Valid XHTML 1.0! 

ISO Documentation Requirements
& MCTS Advantages...

Documentation is the corner stone of effective communication within an organization. Company-wide documentation promotes clear communication between individuals and/or departments while clarifies roles and responsibilities of each employee, is the most effective tool to quickly training new employees, and, most importantly, is the best way to avert a crisis.

Effective Communication: Communication between individuals or departments is smoothest when it is clearly understood what each employee must GET(work) from another department or individual to DO the work that needs to be done, in order to GIVE it to another employee in the work cycle or to a customer. See GET-DO-GIVE.

Growth: As an organization grows, the need to clarify what the work is and how the work is done becomes more critical as new employees are added to handle the increased workload.

Crisis Management: When an organization documents what the work is and the methods necessary for completing the work, then anyone in an organization could "step up" to handle the work and avoid a crisis. This is on-the-job cross-training at its finest! Simple to understand & update, standardized documentation is the safety net organizations can rely on in a crisis to get the work done.

Unfortunately, most organizations don't believe they need clear standards & methods of communication unless they are approaching an ISO certification project.


What is Organizational Development?


What is Continual Improvement?

Tell us what you need...
We want to know how to serve you better. Through the development of additional eBooks, Video Downloads, and Direct Interactive Problem Solving Methods, we hope to do just that. But to do this we need information from you! Fill out our survey or send us an email so we can get directly involved in what you need & how best to provide answers:
 

 

1.866.ASK.MCTS
 1 Contact MCTS 1
P.O. Box 4413, Boulder, CO 80306