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 Keeping Promises...
 Overcoming Resistance...
 A Description of the  Old Problem...
 Turning Communication Into a System...
 Identifying the Heart of What Really Matters...

We Inventory Your Systems: The MCTS process begins with taking an inventory of what is working in your company. When vagueness is eliminated from your processes and systems, People's perceptions shift, morale improves and employees are empowered to see what is worthy of praise and what needs to be changed.

Employees become empowered as "process-managers" who redefine their own work processes. With a properly defined and continually improving conceptual understanding of those work processes can be easily communicated, people are better able to manage each and every crisis situation.

It is not new technology that employees resist. It is usually the way that new technology is introduced that elicits reactions of resentment, fear and resistance. Here are some common symptoms:

 New technology offers solutions to complex planning and scheduling problems but it cannot cure the people problems created by poorly established lines of communication or inadequate preparation, training and planning.
 People in general slip into the old problem of blaming each other as the "causes" of these conditions instead of solving problems in an organized and productive manner.
 Attention needs to be focused on solving & resolving points of conflict through active and aggressive examination of the methods and systems used to manage people.
 Particular causes of employee resistance need to be studied for valuable clues--this resistance contains valuable information that is often overlooked.

At MCTS, we know the resistance itself is useful for determining what needs to be changed in each system. We will train your employees to investigate the resistance, identify the problem, and trace the problem back to its original source.

All resources are utilized to carry out the identified scope of work. The client reviews and approves the work as it is completed.

 

Wasted Action Is Not Work!

 

1.866.ASK.MCTS
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P.O. Box 4413, Boulder, CO 80306