Applying The Principles
The Practice of Top-down and Bottom-up Management, where the Objectives & Targets are cascaded from the top and the Actions are identified and driven from the Bottom-up; are the first steps of a process called Policy Deployment.
The Other Steps Are:
Negotiation & Agreement Across-Organization
Deployment of Action
Measurement and Analysis of Performance
Management Review on All Levels
The purpose of Policy Deployment is to identify, deploy and review Actions to reduce the gap between Actual & Targeted Performance.
How should Objectives and Targets be managed?
~ Balanced Scorecard ~
Many organizations have adopted the Balanced Scorecard concept to address:
1. Objective and Target Settings
2. Measurement & Analysis of Performance
3. Review of Result
The Balanced Scorecard Report:
The Balanced Scorecard Report shows how Targets are achieved and allows Management to Review Performance and Make Decisions from Four Different Business Perspectives, namely:
Customer Satisfaction Perspective