Organizational Assessments & System Audits
Eliminating the "Hidden-Costs" of Confusion...
Our methods eliminate the "hidden-costs" of confusion in your organization and your employees. The perceptions, habits and actions of your employees determine the profitability of your internal operations. We audit your current systems and identify points of conflict that are adding to your "hidden costs". MCTS services help you develop flexible and effective accountability systems. Your accountability system must be designed to meet diverse internal and external operational needs. And it must provide clear, direct, and timely communication of changing requirements. Well-integrated management systems are fully supported by established values and habits that quickly stabilize the change-process with minimal slippage.
A List of Assessment Sample Topics:
Individual & Organizational Credibility Assessments
360 Degree Competency Feedback Index
Leadership Practices Inventory
Team Development Assessments
Change Impact Assessments
Workflow Analysis & Costs Audit
Customer Service Index
Organizational Profiles are comprehensive organizational assessments that can be conducted on the entire organization or can be scaled down to focus on a specific business unit or department. These profiles provide insight to and feedback on a wide variety of critical organizational issues, and can be fine-tuned to meet most needs.
Organizational Profiles help to answer questions such as:
Are we ready for this change?
How can we improve our customer service?
How can management work more effectively with employees?
How can we work more effectively and efficiently?
Are we communicating effectively?
Is our structure giving us the capacity to deliver on our strategy?
Generally, there are three types of audit:
There are six main stages associated with Organizational Assessments & System Audits. The six stages are:
Stage 1: Strategic Assessment
Stage 2: Organizational Assessment
Stage 3: Organizational Design
Stage 4: Implementation Planning
Stage 5: Organizational Maintenance
Leadership must actively take part in the change process, lead by example and reinforce those expectations throughout the organization. Leadership must learn to ask questions -- and learn to truly listen. Leadership must empower their employees and provide them with the tools they need to succeed. These are the marks of true leaders and the backbone of thriving companies.
As companies tap the thinking potential of the workforce, structured business communication becomes integral to the equation for organizational business accountability. Each training product ensures the communication development, reinforcement, and audit processes required for individual, group, or organizational communication effectiveness. Because there are many specific issues associated with communication, we offer a number of extremely effective services designed to improve communication processes and interpersonal awareness.
A useful book that we recommend is The Organizational Hologram: the Effective Management of Organizational Change. It is very comprehensive and is able to leverage both academic concepts and practical realities to advance the state of the art in managing organizational change.