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ISO 9001 & ISO 9004

Understanding the Roles and Standards...

The role for the future ISO 9001 standard is to provide confidence as a result of demonstration, in product conformance to established requirements, while that for the future ISO 9004 standard is to achieve benefits for all stakeholder groups through sustained customer satisfaction.


The Year 2009 Standards

The standards are aimed to be a consistent pair of Quality Assurance and Quality Management standards. The Quality Management Principles provides a basis to help develop an understanding on the relationships between QA and QM and a means to build consistency into the pair of QA and QM standards.

It is intended that the standards will be generic in nature, and the use of following main clause titles:

1. Management Responsibility
2. Resource Management
3. Process Management
4. Measurement and Analysis
5. Improvement

This International Standard provides guidance to support the achievement of sustained success for any organization in a complex, demanding, and ever-changing environment, by a quality management approach.

The sustained success of an organization is achieved by its ability to meet the needs and expectations of its customers and other interested parties, over the long term and in a balanced way. Sustained success can be achieved by the effective management of the organization, through awareness of the organization's environment, by learning, and by the appropriate application of either improvements, or innovations, or both.

This International Standard promotes self-assessment as an important tool for the review of the maturity level of the organization, covering its leadership, strategy, management system, resources and processes, to identify areas of strength and weakness and opportunities for either improvements, or innovations, or both.

This International Standard provides a wider focus on quality management than ISO 9001; it addresses the needs and expectations of all relevant interested parties and provides guidance for the systematic and continual improvement of the organization's overall performance. An extended model of a process-based quality management system incorporating the elements of ISO 9001 and ISO 9004 is given in Figure 1.


Key for Above:

Information flow

Value-adding activities

This International Standard has been developed to maintain consistency with ISO 9001 and be compatible with other management system standards. Such standards complement each other, but can also be used independently.

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